Brand recognition is what every client strives for. The difference is that advertising, public relations and marketing build their client’s brands in different ways.
A brand is more than just a logo or trademark used to distinguish companies from competition. It’s become a reminder of what a particular organization stands for, it’s mission. It’s not a physical distinction between brands, services and companies, but a psychological differentiation of the beliefs, attitudes, goals and aspirations of each individual product or service.
Advertising is typically a paid form of communication used to create brand awareness among audiences that represent a specific target market. The creative side of advertising always intrigues me, and I will intentionally view television spots to analyze ads and familiarize myself with the creative process. Good advertising is never readily apparent. It’s an emotional feeling that comes over you, a nostalgic experience that is more covert than overt.
As I stressed in a previous posting, all of these functions should be integrated to improve the overall effectiveness of communication objectives. In the end, the main goal of any communications objectives should be to get your brand in a consumer’s consideration set (also known as the ‘evoked set’). This is the top five brands that a consumer considers when planning a purchase or getting involved in other ways.
Public relations and journalism rely heavily on each other for news ideas, press coverage and so much more. It’s essential to network and build long-lasting relationships with reporters who have the power to generate positive, honest and credible content for your product, service or client. Long-term, mutually beneficial relationships with reporters is key to surviving in public relations. What you know is important, but who you know will get you just as far in this business.
Bloggers and reporters are two very influential sources that the public relies on for information. A PR practitioner looking to pitch a story idea needs to conduct research and find media contacts whose readers or viewers may have an interest in a particular story. Submitting a blind pitch can ruin any professional relationship you could have held with members of the media. Put yourself in their shoes and try to understand why a writer may or may not want to cover a particular story. It’s easy to burn bridges, so tread lightly do not step on any toes.
It’s also important to find a unique angle to your news release that targets a particular audience or demographic. We can no longer write press releases like hard news stories or promotional material and expect a response. Humanize, localize and personalize. A well written news release could potentially land your client some much needed publicity and will provide the reporter with content to do his own job.
Integrated Marketing Communications (IMC) is arguably the single most important concept in the field of communication studies. If you’re not familiar with IMC, it’s the integration of every department: marketing, public relations, advertising, promotions and personal selling in an effort to boost efficiency and maintain a single, unified message across all communication outlets.
While this country recovers from a devastating recession, proactive companies have learned that integrating these fields of communication prove to be more effective and less expensive than the alternative. Too many times we see companies fail at delivering a powerful message that stays the same across these disciplines. If the message isn’t clear, concise and controlled, audiences will be reluctant to support your company and what it stands for. Poor execution of message delivery can also hurt the one source that can change the game for a small, start up company, which is word-of-mouth communication.
In today’s communication landscape, we need to be a jack of all trades. Cross-functional teams are the norm in today’s business environment, and the fields of advertising, marketing and public relations can no longer work independently. Integration is key, and if you want to succeed in this industry you need to be a jack of all trades. A well-rounded professional is a threat and an asset.
When we want to become more familiar with a client, identify a target audience or pitch a reporter to cover your stories, doing a little homework can go a long way. Research is the key to any successful campaign, and if you’re not thorough with planning and research on the front end your company will find itself unprepared and unwilling to face the embarrassment of an effort that fell well short of its goals.
Before implementing any call to action, I’ve learned that conducting the slightest bit of preliminary research will leave you more prepared to handle difficult situations in the process of developing your campaign. What is your client’s mission? What are their long and short term goals? What are they trying to accomplish by bringing your PR agency on-board?
This information can acquired through the simple act of listening. It’s one of the five senses that people seem to have the most trouble with. Listen to your client, identify what their needs are and put goals, strategies and tactics in place to help build a successful campaign.
Entry level employees will be expected to write press releases, conduct research and work with the media to build relationships on behalf of the clients you’re representing. The research part is easier if you have the right tools to use. Setting up Google alerts and using sites like socialmention.com and blogpulse.com are free resources that are easy to use. Cision makes it easy for professionals to find reporters that cover specific topics so pitches are relevant, local and targeted.
Social media has done the entire media industry a favor by providing platforms that offer timely information and a way to connect with the public. It’s more important than ever to monitor blogs, twitter, facebook and other social platforms to keep the client and your agency positioned as thought leaders in the public eye.
Since Rick Scott has been in office as Florida’s governor, there have been many controversial issues that have seen a lot of media coverage. Health care, budget concerns, high-speed rail and unemployment seem to be the most talked about issues in the state, but one problem that has affected not only the city of Tampa but the entire state of Florida is prescription drug abuse.
The state has yet to act on implementing a prescription drug database to monitor transactions involving these medications. This has allowed dirty doctors and so-called “pain clinics” to sell mass amounts of these highly addictive drugs to doctor shoppers, which are addicts and drug dealers who illegally obtain and sell these prescription drugs on the black market. Gov. Rick Scott cut this monitoring program from his budget proposal this year, claiming that it would be too expensive and would invade an individual’s privacy.
This story has been followed by a majority of daily newspapers around the state of Florida. The St. Pete Times, Tampa Tribune, Miami Herald, Orlando Sentinel, Naples Daily News and the News-Press are a few major newspapers in Florida that have covered the issue. Most of the news has been about the actual pill mills and the controversy over the prescription drug database. This issue has made national headlines in nearly every major media outlet too. The Wall Street Journal, New York Times, Huffington Post, USA Today, ABC and CBS news are just few news outlets that have covered pill mills and how they’re feuling the opioid epidemic in Florida.
The problem is not only felt in Florida but across the nation. Addicts and dealers will make trips to the Sunshine State because prescription medications are easy to obtain. Most of the national media outlets gave an overview of the pill mill problems in Florida to an audience that may have been unfamiliar with the issue. Local and state news covered more about the drug monitoring system and Rick Scott’s decisions regarding this issue to reach Floridians who are familiar with the issue.
Public opinion is overall more negative than positive. Public sentiment regarding the pill mill problem and Scott’s decision to scrap the proposed monitoring system was also negative. Blogs, forums and other platforms that allow more opinionated writing have expressed an overall negative view of the prescription drug problem and how it has been handled by state government and local officials. When seven people die each day from prescription drug abuse in the state of Florida and nothing is done about it, you can bet public sentiment won’t be very positive.